FAQ

For users upgrading to 7.0

If you updated from a version of Trip Journal previous to 6.2 and are asked to buy In App Purchase trips, this is a bug. Please wait until the fix we just submitted to the AppStore is approved by Apple. We apologize for the inconvenience.

Is Trip Journal compatible with the iPad or iPod touch?

Trip Journal runs on the iPad and on iPod touch, but it is not specifically designed for these devices. Location features (Track Route, Geo-tagging and Maps) are available only in Wi-Fi spots. You can add pictures and videos to your trips from the Photo Library.

Is the Application available for other languages except English?

Trip Journal is currently available in English and German. We are working on adding more languages as soon as possible.

How do I add photos and video to an existing waypoint?

To add photos or video to a Waypoint, you need to navigate to the Waypoint View. When clicking the "Add Media" button in the Waypoint View, resulting in 2 new buttons being displayed.Click the "From Gallery button" to add a media file from the phone Gallery. In order to navigate to the Waypoint View for the Current Waypoint, you need to click the crooked picture glued to the Map in the Current Trip screen. In order to navigate to the Waypoint View for a past Waypoint, you need to choose the Waypoint from the Waypoint List Screen. Navigate to the Waypoint List screen by clicking the Envelope which says "All Waypoints" in the Trip View screen.

Is GPS functionality available, with the iPhone screen being locked?

Unfortunately, with the latest OS versions from Apple the GPS chipset is turned off when the iPhone's screen is locked by pressing the standard iPhone lock button. We have come with a new feature that rezolves this issue. While in the "Lock Screen", that can be accessed by pressing the "lock screen icon", you can safely place your iPhone in your pocket or in a bag, and the screen will lock automatically, to preserve battery. In this way, trip Journal will keep on tracking your route, even if the iPhone screen is locked.

How can I use the Application while in Roaming Mode. Is GPS / tracking functionality available abroad?

You can use the GPS functionality without an Internet connection; there is no need to activate roaming. The Maps and the trip sharing functionality will only become available when you have an internet connection(data roaming or WiFi). However, Airplane Mode deactivates the GPS chipset too besides the data roaming services; we recommend you just disable the 3G, Data Roaming and all data services, but let GPS enabled while traveling abroad.

Is the Application compatible with the first generation of iPhones?

The application is working but there is no GPS functionality available.

How do I retrieve the crash logs?

In order to retrieve a crash log you need to synchronize your iPhone with iTunes. The crash logs are transferred to your computer at a standard location, depending on the OS you use: * Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/ * Windows XP: C:/Documents and Settings//Application Data/Apple computer/Logs/CrashReporter/ * Windows Vista: C:/Users//AppData/Roaming/Apple computer/Logs/CrashReporter/MobileDevice/ See more on the iTunes support site at http://developer.apple.com/iphone/library/technotes/tn2008/tn2151.html

I live in a country where the Android Market does not publish paid applications. Can I buy the Trip Journal from other stores?

Yes, we have published the paid version on the following stores: www.mobihand.com, www.onlyandroid.com

How can I export my trip journal?How can I export my trip journal?

In order to export your Trip Journal you must access the 'Trip Admin' screen and then select "Share Trip". Choose from Google Earth export or Facebook export to share both the route and the photos, export only the route through GPX Export or share your trip photos on Picasa or Flickr. You can also tweet your current position to your Twitter followers.

Can I use the Trip Journal's maps offline?

Trip Journal is integrated with Google Maps and Open Maps. In order to display your route on the map, a working internet connection is required.

Can I use Trip Journal abroad? How much will the GPS tracking cost me?

Trip Journal uses the coordinates received from GPS satellites for route tracking. Therefore Trip Journal application can be used abroad, without any additional fees. If you start the tracking while being abroad, Trip Journal will log your track without extra charges to your phone bill, if your data roaming services are turned off.

Do I need Adobe Flash Player to be able to view the Youtube videos in Google Earth?

Adobe Flash Player must be installed in order to view the Youtube videos in Google Earth. If you do not have Adobe Flash Player, you can get the latest version here: http://get.adobe.com/flashplayer/

How do I take a Screenshot on an iPhone?

Step 1. Locate the buttons. You need to locate the home and sleep buttons on your device. The home button is located at the bottom of the screen for both the iPhone and iPod Touch. The sleep button is on the top right for the iPhone and top left for the iPod Touch.

Step 2. Take a screenshot. Press the home and sleep buttons at the same time. Your screen will flash white and you'll hear a camera shutter sound.

Step 3. Locate your screenshots. To locate the screenshots go to photos and look in camera roll. The screenshots will be located at the bottom because they are your latest images.

Step 4. Download or email the image. You can either sync your device with iTunes to download the screenshots to your computer or email them to yourself, friends or to our Support Department if requested.

What blogging platforms support embedded trips?

The embedded trips feature is compatible with all major blogging platforms: WordPress, Blogger, Typepad, Squarespace. Due to limitations of WordPress.com, we do not support wordpress.com hosted blogs.