If Trip Journal is freezing or crashing regularly, we may request crash logs from you to help us diagnose any issues. Crash logs contain information about what the app was doing just prior to the crash.
To find a log file, please sync your iPhone, iPod or iPad first, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name.
When an application crashes on the iPhone or iPod touch, a “crash report” is stored on the device. Crash reports describe the conditions under which the application terminated, in most cases including a complete stack trace for each executing thread, and are typically very useful for debugging issues in the application.
When the user synchronizes their device using iTunes, crash reports are copied to a directory on the user’s computer. If the application was distributed via the App Store and the user has chosen to submit crash logs to Apple, the crash log will be uploaded and the developer can download it via iTunes Connect. For applications that have been distributed using Ad Hoc or Enterprise methods, getting crash reports requires user cooperation. Specifically, the user will need to retrieve the crash report from the directory where it was copied by iTunes. Depending on the platform, the directory is:
- Mac OS X:
- Windows XP:
C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
- Windows Vista or 7:
<USERNAME> is the user’s login name for the computer.
<DEVICE_NAME> is the name of the iPod touch or iPhone, for example, “John’s iPhone”.
We are only interested in
.crash files. The crash report’s file name begins with the application name and contains date/time information. In addition,
<DEVICE_NAME> will appear at the end of the file name, before the extension.
Once you’ve located the correct file, please email it back to us at firstname.lastname@example.org